Responsible Gaming at qq99 — Keep the Fun, Keep the Control
Enjoy entertainment on your own terms. qq99 believes that real fun only comes when you are in control of your play — and that is why we are with you every step of the way.
The rules to follow for healthy entertainment
Gaming becomes a problem when it shifts from a habit to an addiction. At qq99, we want you to stay informed and take the right steps whenever needed.
Set a Deposit Limit
Decide in advance how much you will deposit daily, weekly, or monthly. Sticking to a set budget makes it easier to avoid unexpected financial pressure. You can change this limit at any time from your qq99 account settings, but increasing the limit requires a 24-hour waiting period. Decreasing it takes effect immediately. This is the single most effective first step in protecting your financial well-being.
Control Your Session Time
Playing for long stretches without a break impairs your judgment and increases the risk of poor decisions. Set a maximum playtime for each session and enable time notifications from your account settings. When your set time is up, take a break — go for a walk or do something else. Remember, playing with a clear head is always more enjoyable. Taking regular breaks actually makes the gaming experience more fun.
Take a Cooling-Off Period
If you feel like you need a break, you can temporarily suspend your account for anywhere between 24 hours and 6 weeks. Use this time to focus on family, friends, or hobbies. No promotional messages will be sent during the cooling-off period. Come back refreshed when you are ready. Contacting our support team will help speed up the process.
Self-Exclusion — Long-Term Option
If you feel that gaming is affecting your daily life, self-exclusion is an effective solution. Choosing this option allows you to close your account for a minimum of 6 months or permanently. If you attempt to open a new account during self-exclusion, we will detect and block it. This step is a sign of courage, not weakness. Write to [email protected] and our team will guide you through the entire process.
If you notice these signs, it is time to take action
Problem gambling does not always appear all at once — it develops gradually. If you notice any of the following in yourself, seek expert advice.
Gambling to recover lost money
Chasing losses by placing more bets is one of the most dangerous cycles you can fall into.
Hiding from family and friends
If you find yourself increasingly hiding your gaming activity from family, it is important to take that as a warning sign.
Feeling anxious or irritable when not playing
Feeling restless or uneasy when you cannot play is a sign of addiction.
Spending beyond your set budget
Repeatedly breaking the limits you set for yourself is a sign that your self-control is weakening.
Seeking professional help is not a weakness
Problem gambling is a health issue, and seeking professional help for it is completely normal. In Bangladesh, free counseling is available through the National Mental Health Helpline (Kaan Pete Roi: 01779-554391). Talk openly with your family and consult a psychiatrist if needed. Remember, acknowledging the problem is the first step toward solving it. qq99 is always here to help you make the right decisions.
Our Commitment to Protecting Minors
Qq99 is for users aged 18 and above only. Age verification is mandatory at registration and we investigate any suspicious accounts. If you have children or teenagers at home, activate parental controls on your device. Disable password saving in your browser and make sure you log out after each session. If you suspect a minor is using your account, notify our support team immediately.
Providing false information to bypass age verification is a violation of our user agreement and may result in account termination.
18+
For Adults Only
Stay aware, stay in control — enjoy the entertainment
If you would like to learn more about responsible gaming or need support, our team is always ready to help. Reach out with any questions at: [email protected]